A Day in the LifeFor that reason, we here at Shine Solar thought we should offer a new blog series, A Day in the Life. Each segment will focus on one department within our company, presented from that employee point of view. That way, we can explain our part in your process! So let’s begin with the people you meet first: our energy consultants. Our consultants cover a lot of territory from Arkansas to Missouri, and that territory continues to grow!
Part One: Our Energy ConsultantsWhen you decide to get a free solar analysis and contact us, we first turn to our consultants. Your information is entered into our system, and, based upon your location, a consultant is assigned to you for that first point of contact. Today we’ll be talking to one of those consultants, Missouri’s Dustin Moreland, about his solar process.
In the Beginning…
When someone requests a free analysis and is assigned to his location, Dustin calls them to get some background information. Once that information is verified, Dustin gathers energy usage amounts and past bills from the customer’s utility company, and sets an appointment to visit the customer’s home. The time between this call and the appointment enables us to build a custom proposal based on that customer’s usage, and that way they get the most accurate numbers. This is why we don’t have one-size-fits-all pricing.
When he arrives for the appointment, Dustin first presents the proposal. He gives an overview of how solar works and what the customer is purchasing. Next, he discusses our referral program (in which we pay you!). After that, he walks the customer through their customized proposal and answers any questions they might have. He begins the process of getting customers interested in financing qualified.
If the customer looks at the proposal, likes the savings, qualifies for financing, and is ready to commit? Well, Dustin is prepared with paperwork. First, he presents an install agreement to be signed. Next, he sets up a time to do a site survey. This is a simple process that looks at property structure and electrical components, and we do this to verify that the proposed solar array will work as it should.
Next, Dustin calls Elements Capital Bank for a welcome call with financing customers, and also answers any final questions the customer has.
After that? Well, you’ll have to stay tuned for our next installment! Can’t wait? Want to know more information NOW? Just fill out our form here, and someone will contact you! Or give us a call at 844-80-SHINE!
Check out our summary video below!